Solution

Customer success that scales on WhatsApp

AirLayer © captures every customer WhatsApp message and turns it into structured tickets, CSAT signals and churn-risk alerts — all synced to your CRM and helpdesk.

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The problem

Customers prefer WhatsApp. Customer success teams keep being told to push them into ticketing systems instead. Conversations sprawl across personal phones, key signals never reach the CRM, and at-risk accounts are spotted only after they churn.

What it is

A WhatsApp-native customer-success layer. Inbound conversations are captured, classified and structured into tickets, sentiment signals, CSAT scores and account-level health metrics — automatically pushed to Salesforce, HubSpot, Zendesk or your CRM of choice.

Who this is built for

Built for the people who keep operations moving

Each role gets a tangible win — from removing manual reporting to faster escalation and clearer accountability.

CS Leaders

Pain: Account health is a lagging Excel exercise.

How Eiffels helps: Continuous account-health signals from real chat.

−22% churn (pilots)

Customer Success Managers

Pain: CSM phones become silos of customer truth.

How Eiffels helps: Every conversation pushed cleanly into the CRM.

100% CRM hygiene

Support Teams

Pain: WhatsApp messages bypass the helpdesk entirely.

How Eiffels helps: Auto-tickets with priority, account, SLA in Zendesk.

−54% first-response

Account Managers

Pain: Expansion signals lost in chat.

How Eiffels helps: Detect “can you also…” as structured opportunities.

More expansion ARR

Revenue Operations

Pain: Revenue forecasts ignore real customer signal.

How Eiffels helps: Sentiment + activity feed RevOps and forecasting.

Cleaner forecasts

Escalation Managers

Pain: Critical accounts go silent before they churn.

How Eiffels helps: Tone shifts and silence trigger escalation alerts.

Earlier saves

How it works

From WhatsApp signal to structured outcome

A predictable pipeline that runs on every message, voice note, and photo — without changing how teams work.

Capture: customers message your shared WhatsApp

Capture: customers message your shared WhatsApp number or CSM directly

Classify: each message tagged as question, issue

Classify: each message tagged as question, issue, complaint, expansion signal or churn risk

Structure: events linked to the right account, c

Structure: events linked to the right account, contact and CSM in your CRM

Detect: sentiment and churn-risk patterns flagge

Detect: sentiment and churn-risk patterns flagged automatically across the book

Route: urgent signals escalated to the right CSM

Route: urgent signals escalated to the right CSM or manager in real time

Measure: CSAT, NPS, ticket SLA and account healt

Measure: CSAT, NPS, ticket SLA and account health computed continuously

Use cases

Real scenarios in this solution

WhatsApp ticketing

Customer messages auto-classified into tickets with priority, account context and SLA.

Churn-risk alerts

Tone shifts, repeated issues and silence patterns flagged at the account level.

CSAT capture

Lightweight CSAT prompts in-thread without forcing customers into surveys.

Expansion signals

Detect "can you also…" questions and route to AMs as structured opportunities.

CSM coverage

Out-of-office and after-hours coverage handled by AI Call Bots without customers feeling it.

Executive briefings

Account-level summaries auto-generated for QBRs and exec reviews.

Outcomes

Numbers that matter

Benchmarks observed across pilot deployments. Your results scale with team size, channel volume, and integration depth.

−54%

First-response time

+29%

Customer NPS

−22%

Annual churn (pilots)

100%

CRM hygiene

Integrations

Plugs into the systems you already run

AirLayer connects to the systems your teams already use.

Salesforce HubSpot Zendesk Intercom Freshdesk Pipedrive Custom CRM / API

FAQ

Common questions

Will customers know AI is involved?+

You decide. AirLayer © can run silently as an assistant to humans, or it can answer common questions directly with full audit trails.

Does it replace Zendesk or Intercom?+

No. It feeds them. Tickets, conversations and signals from WhatsApp are pushed into your existing helpdesk so your team works in one place.

Can it work across multiple WhatsApp numbers?+

Yes — AirLayer © unifies inbound from multiple WhatsApp Business numbers and personal CSM phones into a single structured stream.

Testimonials

Real teams. Real outcomes.

Use case

“Dealer escalations land in the right team instantly. We stopped losing high-value cases in WhatsApp.”

Problem solved: Dealer-network escalations took days to route to the right desk.

+42%·Faster dealer escalation

Arjun Mehta

CX Manager · AutoSphere Dealers

Read use case