Use case
“Repair tickets get routed to the right tradesperson on the first try — tenants notice the difference.”
Problem solved: Repair routing across 1,400 units was manual and error-prone.
+35%·Faster repair routing
Industry
Property maintenance, run on WhatsApp
Tickets from tenants, dispatch to vendors, photo evidence and owner-facing reporting — all flowing through WhatsApp and structured by AirLayer © into a real property operations system.
The problem
Property managers run portfolios of dozens or hundreds of units from a phone. Tenants WhatsApp issues, vendors WhatsApp updates, owners WhatsApp questions. Everything happens in chat — and nothing makes it into a system of record. Recurring issues go untracked, vendor performance is anecdotal, and owner reports take days to produce.
What it is
AirLayer © turns the property manager’s phone into a property operations system: every tenant message becomes a ticket, every vendor update becomes a structured status, every photo lands in the right unit folder, and owner-facing reports generate themselves.
Who this is built for
Built for the people who keep operations moving
Each role gets a tangible win — from removing manual reporting to faster escalation and clearer accountability.
- Property managers
- Building managers
- Vendor coordinators
- Asset managers
- Real estate operators
- Owners and landlords
How it works
From WhatsApp signal to structured outcome
A predictable pipeline that runs on every message, voice note, and photo — without changing how teams work.
01
Capture: tenants, vendors and owners message you
Capture: tenants, vendors and owners message you on WhatsApp as they already do
02
Classify: each message tagged as ticket, status,
Classify: each message tagged as ticket, status, photo evidence, complaint, payment or owner question
03
Structure: tickets linked to the right unit, bui
Structure: tickets linked to the right unit, building and owner — with priority and SLA
04
Dispatch: vendor groups receive structured work
Dispatch: vendor groups receive structured work orders with photos, address and access details
05
Document: photos and resolution notes attached t
Document: photos and resolution notes attached to the unit and ticket automatically
06
Report: owner statements and portfolio dashboard
Report: owner statements and portfolio dashboards auto-generated monthly
Use cases
Real scenarios in this industry
Tenant tickets
Tenant WhatsApp messages auto-classified into prioritised tickets with SLA and unit context.
Vendor dispatch
Structured work orders sent to vendor WhatsApp groups with address, photos and access codes.
Photo evidence trails
Before/after photos auto-attached to each ticket and unit — searchable across the portfolio.
Owner monthly reports
Per-owner statements with tickets, spend, occupancy and incidents — generated and sent automatically.
Recurring issue detection
AirLayer © flags units and buildings with repeating issues so you can fix root causes.
Vendor scorecards
Track time-to-resolution, photo completeness and tenant satisfaction by vendor automatically.
Outcomes
Numbers that matter
Benchmarks observed across pilot deployments. Your results scale with team size, channel volume, and integration depth.
−47%
Time per ticket
+38%
Tenant satisfaction
100%
Photo coverage
<5 min
Vendor dispatch
Integrations
Plugs into the systems you already run
AirLayer connects to the systems your teams already use.
Yardi AppFolio Buildium MRI QuickBooks Xero Stripe Custom property API
FAQ
Common questions
Do tenants need a portal or app?+
No. Tenants stay on WhatsApp. AirLayer © makes the manager 5–10× more productive without changing tenant behaviour.
Can it handle multiple buildings and owners?+
Yes — AirLayer © supports unlimited buildings, units and owners with per-owner statements and access controls.
Does it integrate with my property management software?+
Yes. Native connectors for Yardi, AppFolio, Buildium, MRI and a generic API/webhook layer for any other system.
Testimonials
Real teams. Real outcomes.
A glimpse of how operational teams use AirLayer © to remove manual work and surface what matters.
Use case
“AirLayer turned the chaos of 11 site WhatsApp groups into clean daily reports my team actually trusts.”
Problem solved: Site managers were rewriting WhatsApp threads into reports every evening.
−38%·Manual reporting time
See AirLayer © shaped for your team
A 30-minute working session: bring your real WhatsApp groups and walk away with a tailored deployment plan.