SME support
We're here when you need us
Email, help centre and live status — all in one place.
Get help
Three ways to reach us
igor@eiffels.ai · response in under 8 business hours.
Help centre
Step-by-step guides for setup, billing and integrations.
Uptime status
99.9% rolling 90-day uptime — we publish every incident.
FAQ
Support — common questions
Where is my data hosted?+
EU — Microsoft Azure North Europe (Ireland) by default. Other regions on request.
Do you offer phone support?+
Phone support is available on the Enterprise plan. SME plans use email and the help centre.
How do I cancel?+
From your dashboard or by emailing igor@eiffels.ai. No phone calls, no retention scripts.
Still have questions?
Email igor@eiffels.ai and we'll get back to you the same business day.